1.Information collected
When you contact us through the enquiry form or by email, we may collect your name, company, contact details, region, service interest, budget and timing selections, enquiry and project information you choose to provide. For security and reliable operation, website servers may also log IP address, device or browser information, request time and pages requested.
2.How information is used
We use information to answer enquiries, assess and provide services, prepare proposals and contracts, process transactions and records, maintain website security, meet legal obligations and resolve issues. We do not sell personal information.
3.Cookies and local storage
The website does not currently use advertising-tracking cookies. Your theme preference may be kept in browser local storage so the site can remember its appearance; you can clear it through your browser. Essential hosting or security services may generate technical logs.
5.Retention and security
Form enquiries that do not develop into a service relationship are normally deleted within 180 days of receipt. Related information may be retained longer where needed for contractual performance, disputes or legal obligations. We use reasonable technical and organisational measures appropriate to the information, but no network transmission or storage can be guaranteed absolutely secure.
6.Your choices
You may ask to access or correct personal information we hold, or request deletion, cessation of direct marketing and other applicable rights. We may need to verify identity and may retain required records where permitted by law.
7.Privacy enquiries
For a privacy question or data request, use the subject line “Privacy enquiry”.
lck@ebeneaisolution.com